Receptionist / Customer Service – My Revolution – Kuwait


A Receptionist / Customer Service job opening for a high-end luxury fitness center.


Duties & Responsibilities:

Duty of each receptionist to assist in the smooth running of the customers in general, and the reception area in particular, and to project a positive and friendly image to the customers and other professionals who may contact the fitness center either in person via the telephone.

Responsibilities:

  • Welcoming clients by greeting, welcoming and directing them appropriately.
  • All calls must be handled efficiently, promptly and in a helpful manner.
  • Handling request, queries and complaints on phone, email and face-to-face.
  • Providing fitness center facility service and package details to all prospect and existing clients.
  • Customizing services to meet the customers’ needs at all times.
  • Schedule and confirm appointments and maintain calendar for coordination with the new & existing clients.
  • Ensuring at all time, the scheduling is accurate, timely and completed according to fitness center standards. Sharing reminders with the clients for their appointment.
  • Update the fitness center team regarding client’s appointments schedule and in case there are any changes/ delay/ cancellation last minute from the client.
  • Maintain at all times information confidential information to fitness center and customers
  • Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans.
  • Operates telephone system equipment to receive or make interoffice calls.
  • Require excellent interpersonal skills by interacting with colleagues, handles their concerns promptly and escalates matters to superiors when needed in a timely and efficient manner.
  • Receiving and dispatching deliveries.
  • Manage/create team weekly staff rotation calendar. As the team needs to be informed a week in advance about the changes in their weekly shifts.

Job Details

Posted Date: 2020-01-19
Job Location: Al Kuwait, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Healthcare, other

Preferred Candidate

Career Level: Entry Level
Degree: Bachelor’s degree

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